CUSTOMER CARE / PRE-LAUNCH
Returns
Orders are not open yet. The final return window, item conditions and request process will be published before orders open.
CLEAR BEFORE PURCHASE
Current return terms will be available from product pages and checkout before purchase. They may differ by product or destination where required.
A FAIR PROCESS
Instructions for requesting a return, preparing an item and receiving an outcome will be stated clearly once sales begin. No unconfirmed return promise is made today.
QUESTIONS
Customer-care contact details will be confirmed before launch. Until then, use only official channels published by UNDERLIGHT.